FAQ Categories: Pick-up & Delivery

Do you treat stains?

Whilst our detergent has stain removal properties, we encourage you to purchase and spray a ‘pre-wash strain removal treatment’ our favourite is Sard spray.  If it is a deep stain please place in a separate bag and mark it as to what you think this is and we can try our best, please note that

Is there a limit to how much I can send in to be washed?

If we believe the order is to be over $150, we will notify you before starting the wash. We do not pick-up or dry large rugs, but you can wash these yourself at one of our locations with an XXL Machine following our ‘how to guide’. 

What do I put my laundry in?

If you’re a first-time user, you can place your dirty laundry in a bag and we will label upon pick up. Please ensure you have checked your pockets and pre-treat any stained clothing.  One bag per load. We put everything in one bag into the machine. If you want your items to be separated colours

How do I schedule or modify an order?

To schedule your first pick-up and delivery, you’ll need to create an account here and follow the instructions. If you have already scheduled a pick-up and need to modify the booking, we need up to 6 hours’ notice of a cancellation before you are charged a ‘missed pick up fee’.

What do you wash? And what don’t you wash?

What we wash: Clothes (excluding delicates & handwash only) Bed Sheets, Pillow cases, duvet covers Towels Pillows, Blankets, Doonas, Mattress Protectors can be washed but will be charged individually. Curtains  Furniture Upholstery  Animal Blankets  What we don’t wash Shoes Suede Leather Wool / Cashmere (unless it’s washable merino) Suits  Silk Wedding Dresses

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What fits 15kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 12kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 10kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 9kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 7kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.