FAQ Categories: Self-Service

Dryer setting guide

CAUTION: Any items being placed in the dryer with residual oil on them is extremely dangerous, youwill be liable for damages. Item Temp Time Clothes Medium 30 mins Sheets Medium 30 mins Clothes & Towels Medium 45 mins Towels & Bath Mats High 45 mins Woollen Items Low to No Heat settings 45 mins Outdoor

Help, my wash cycle is stuck on 6 minutes

The machine is out of balance.  The items you are washing are stuck on the spin cycle because they are not balanced inside the machine. Press ‘pause’. Open the door and rearrange the items in the washer. Press start and wait to see if the minutes go down. If they do not go below 6, keep

Help, I accidentally added minutes to the wrong dryer

Is the dryer you added minutes to free now? If yes, move your clothes into this dryer.  If someone else’s clothes are in there and their cycle is finished pull their clothes out and put your clothes in.  If someone else’s clothes are in there and you have added an extra 30 mins onto their

I have paid but the dryer won’t start

Check your phone or your bank account to see if you have been charged. Check the terminal you have paid on belongs to the dryer you have your clothes in. You may have started the wrong dryer.  

I’m having issues using the payment terminal

Press ‘X’ to cancel the last time you were trying to use the terminal. Hover the microchip of your card or your phone over the yellow terminal and wait 5 seconds for the payment to authorise. The card or the phone doesn’t need to touch the payment terminal.  If you are using a dryer, follow

How much can I fit in your XXL Washer & Dryer?

Our XXL Washer is the largest and the fastest washing machine. You can fit up to 4 standard oval washing baskets full of laundry in here or up to a super king mattress protector or doona.  Our XXL Dryer can fit up to 4 standard oval washing baskets full of laundry in here or up

Can I wash a Rug?

Yes, you can wash a rug in our XXL Washers machines maximum size 180cm x 200cm (roughly the size of a double bed). Synthetic or cotton fibres only. Check instructions.  Use XXL Washer only. Temperature Medium.  Dry instructions; dry slowly on a low heat. Choose a low heat setting for a long period of time.

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What fits 15kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 12kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 10kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 9kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 7kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.