The machine is out of balance.  The items you are washing are stuck on the spin cycle because they are not balanced inside the machine. Press ‘pause’. Open the door and rearrange the items in the washer. Press start and wait to see if the minutes go down. If they do not go below 6, keep rearranging until it completes the cycle. If you are having no luck with this remove items carefully from washer and put in dryer. Please press start on the washer so it completes the full spin cycle otherwise another customer will use the machine at 6 mins. We can refund you for your trouble.