FAQs

Do I need to do anything after I sign up and schedule pick-up time?

If you’re a first-time user, you can place your dirty laundry in a bag, and we will label upon pick-up. 

Before handing your laundry over to us, please:

  1. Check the pockets, tissues, pens, nails. 
  2. Look at the Care Labels to ensure the garment is suitable for machine washing.
  3. Pre treat any stains by using a spray on sard spray.
  4. Separate your colours / whites / towels – We put everything into one machine separate out your towels from your darks, but it is your responsibility to sort everything else into different loads.  if you want to separate loads you need to put them in separate bags. 
  5. Select your preferences; Our default setting is Warm for washing (35 Degrees) and drying (68 Degrees). It is your responsibility to inform us if you require different settings for your garments.
  6. Detergent & Softener – We use a detergent formula specifically formulated to protect against COVID-19 whilst also being kind to your clothes. We also use a hypoallergenic Softener with a mild scent. We can wash your clothes with your detergent & Softener you need to specify and supply it to us with your washing. 
Was this answer helpful?
YesNo

Message us for a fast response

Scroll to Top

What fits 15kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 12kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 10kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 9kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.

What fits 7kg?

Once we wash, dry & fold your items, we weigh them to calculate the cost. Join our FOAM repeat subscription to get additional discounts per kilo! Mattress protectors, pillows, doona inners and heavy blankets are charged separately.